POLICIES & HELP

Information about shopping, returns, damaged orders, and getting help with Neal Does Art products.

Are returns accepted?

All sales are final. Returns and exchanges for changes of mind, incorrect size selections, or personal preferences are not accepted.

What if a small item arrives damaged?

For items 8×10 or smaller, a replacement with a $5 flat shipping charge paid by the customer, or a partial refund of up to 30%, may be offered depending on the circumstances.

What about damaged larger prints?

If a fine-art print larger than 8×10 arrives damaged, an exact replacement of the original artwork, size, and finish will be arranged.

How long do I have to report damage?

Please report damage within 7 days of delivery. Include your order number, a description of the damage, and photographs of the affected item and packaging.

NEED HELP WITH AN ORDER?

If your order arrives damaged, please contact me within 7 days of delivery.

Please include your name, order number, a brief description of the problem, and photos of the item and packaging.

Please keep damaged items and packaging until we've reviewed the issue.

nealcovert@nealdoesart.com

These store policies do not limit any rights or remedies required by applicable law.

SHIPPING & LOCAL PICKUP

Shipping and pickup arrangements depend on the product and destination. If you have questions about delivery or local pickup, please contact me before ordering.

Can I request a different size or format?

You're welcome to ask about additional sizes, materials, or product formats. Availability depends on the artwork and production options. All requests must be made before purchase.

How are products made?

My fine-art photography begins with my original photographs. Some products are professionally produced by outside print providers. Materials, finishes, and available options vary by product.

FREQUENTLY ASKED QUESTIONS

ABOUT NEAL DOES ART

SHOPPING & ARTWORK

ORDERS, RETURNS & PRODUCT PROBLEMS

LOCAL SHOPPING & PICKUP

PRINT OF THE MONTH & SUPPORTING THE ART

ON-THE-SPOT SHOTS & PHOTO GALLERIES

ART, PHOTOGRAPHY & CREATIVE PROCESS

CONTACT & GENERAL HELP

GENERAL POLICY NOTE

Neal Does Art's standard store policies do not limit any additional rights or remedies required under applicable law.